Terms and Conditions

Last updated: June 2026

By using the Pure Touch website or app, or by booking a service, you agree to these terms and conditions.

Bookings and services

Bookings are subject to appointment and service-area availability. Please provide accurate vehicle, location, and contact information so the service can be completed correctly.

Prices and payment

Current prices are shown before booking confirmation. The cost may change when optional services are added or when the vehicle condition differs materially from the information provided at booking.

Cancellation and rescheduling

You may request cancellation or rescheduling before the appointment. Late requests or missed appointments may incur a reasonable charge for the reserved time and resources.

Customer responsibilities

You must provide safe, lawful access to the vehicle and a suitable service location, and remove valuables or personal items before work begins.

Service quality and feedback

If you have a concern about a service, contact us promptly with the booking details and relevant photos so we can review and address it fairly.

Limitation of liability

Pure Touch is not responsible for pre-existing damage, mechanical defects, or damage caused by inaccurate information or circumstances outside our reasonable control.

Privacy

Our handling of personal information is governed by the Privacy Policy published on this website.

Contact us

For questions about these terms, contact support@puretouch.com.